TERMS & CONDITIONS
All of the designs contained herein are copyright mytreehouse.co.uk. In the event of any copyright concerns please inform us before design/production. The customer commissioning the design must indemnify mytreehouse.co.uk with regard to any copyright claim arising from executing your instructions.
2. Payment Options and Credit Card Security
mytreehouse.co.uk, through the PayPal scheme, accepts all major credit and debit cards. You can also order from mytreehouse.co.uk using our order form with a personal cheque. Please note that payment by cash is not acceptable. All online transactions are protected under the PayPal system. Check their site at www.paypal.com for further details.
3. Delivery Methods & Times
We despatch our items by UK 2nd class post. All items are custom made and will be despatched within seven to ten days of receiving your order.
4. Returns Procedure:
mytreehouse.co.uk makes every effort to ensure items arrive in perfect condition. We want you to be delighted with our items & service, however, if you would like to return an item, please email us to let us know & return it undamaged within 14 days and we will refund or exchange. Please be aware when returning goods, the parcel is your responsibility until it reaches us. We suggest that unsuitable items are repacked in original packaging. It is vital to obtain a "Certificate of Posting" from the Post Office. This is proof of your return should the item go astray in the post. You are also responsible for the costs of returning items. Shipping charges are not refundable. If the item arrives in damaged condition, we shall replace it or refund at your request. We will also reimburse the cost of the return postage.
Please note we are unable to refund any item that has been personalised for a customer unless the item is damaged.
5. Acknowledgement of order
When you submit your order you will receive an automated email from Paypal. When your order has been despatched you will receive a second email direct from mytreehouse.co.uk. A printed invoice will be sent with your order.
6. Data Protection
We will not pass on your details to third parties; all information received by mytreehouse.co.uk will remain private will only be used for the processing of your order.
These terms and conditions shall be governed by and in accordance with English Law.
If you have any questions about these terms or any other aspect of our service, please contact us.
Revised 13 February 2006